Financial difficulty assistance

We know things don’t always go to plan. If you're facing financial stress — whether from job loss, illness, or other unexpected events, we're here to help. Talk to us early so we can work with you on a solution that makes things a little easier.

How we can help if you are in financial difficulty

We know unexpected life events can make maintaining repayments difficult – such as loss of employment, illness/injury, and natural disaster to name a few.

At Credit24 we are dedicated to supporting our customers in their time of need. If you're unable to meet your repayment obligations, please reach out to us and request for assistance.

We can help by varying your repayments to give you time to get back on your feet. The sooner you get in touch with us, the sooner we can help.

You can do this by:

Please give us a call on 1300 293 000 if you would like to discuss your options. A member of our friendly team can help by making a payment plan to suit your needs.

Need help?

If unexpected costs or life changes are making it hard to keep up with repayments, talk to us early. We’re here to help with financial hardship support that’s designed to get you back on track.

Depending on your situation, we may be able to:

  • Temporarily reduce your repayments; or

  • Extend the term of your loan to reduce your repayments.

The sooner you reach out, the sooner we can work with you on a solution.

Contact us if you're experiencing financial difficulty

Financial difficulty can mean:

  • You’re unable to make a repayment

  • You expect you’ll struggle with upcoming payments

  • You’re finding it hard to meet your regular repayment obligations

If this sounds like your situation, we encourage you — or someone acting on your behalf — to get in touch with us as soon as possible. We’ll talk through what’s going on and help you understand the support options available.

We're here to help you stay in control and avoid further stress. Ignoring financial pressure often makes things harder — so the sooner we chat, the better. To find the right solution, we ask that you be open and realistic about your circumstances.

As a responsible lender, we follow the National Consumer Credit Protection Act 2009 (Cth), and we’re committed to doing what’s fair, honest and right for you.

Has your financial situation changed for good?


If your financial situation has permanently changed, a standard hardship arrangement might not be the right fit — even with loan adjustments. Talk to us by calling 1300 293 000.

Agreeing on a new arrangement

This might include a new plan, contract, or tailored debt agreement that better suits your situation.

Adjusting your loan repayment details

We can look at changes to your loan terms to help make repayments more manageable.

Free financial counselling and support

We can connect you with free counselling services and walk you through other support options including those under Part IX and Part X of the Bankruptcy Act.

But you're not alone. We’re still here to support you, and there may be other ways we can help.

Customer service

Monday to Friday: 8am - 8pm (AEST)

Saturday: 9am to 5pm (AEST)

Sunday: Closed

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