We’re here to make things easy — and we’re always open to hearing how we can do better. If something’s not quite right or you have suggestions, let us know. We take all feedback seriously and aim to find a fair, reasonable solution that works for you.
We’re here to make things easy — and we’re always open to hearing how we can do better. If something’s not quite right or you have suggestions, let us know. We take all feedback seriously and aim to find a fair, reasonable solution that works for you.
We’re here to make things easy — and we’re always open to hearing how we can do better. If something’s not quite right or you have suggestions, let us know. We take all feedback seriously and aim to find a fair, reasonable solution that works for you.
Your feedback matters to us. If you've got a concern or suggestion, our friendly team is here to help:
Phone: 1300 293 000 (Monday to Friday, 8am – 8pm, Saturdays 9am – 5pm AEST)
Email: letstalk@credit24.com.au
We’re committed to sorting things out quickly and making the experience as smooth as possible for you.
We’re here to listen and work with you to get things sorted. Here’s how the complaints process works, what you can expect, and how we’ll keep you in the loop.
We’ll confirm we’ve received your complaint as soon as possible. Many issues are resolved quickly — often within a few days. If your case needs more attention, we can assign a dedicated team and share a reference number along with the name and contact details of the person handling it.
We can help to carefully review the details you’ve provided and look into the issue. And we work with you to find a fair solution, keeping your experience front of mind every step of the way.
Our aim is to resolve your complaint as quickly as possible. If we can’t resolve it within 30 days, we can explain why, share a revised timeline, and keep you informed until it’s sorted.
If you’re not happy with the outcome, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA).
AFCA offers a free, independent service to help resolve financial complaints fairly. You can contact them using the details below:
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
We’ll work closely with you to find the best solution for your questions and complaints.
Monday to Friday: 8am - 8pm (AEST)
Saturday: 9am to 5pm (AEST)
Sunday: Closed
Call: 1300 293 000
Email: info@credit24.com.au
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