Safety and security
We uphold high standards of ethics and integrity, ensuring your personal data is always protected.
Our commitment to responsible lending
We’re here to help with your current needs while recognising your need for long-term financial well-being. As a responsible lender, we're committed to taking appropriate steps to assess your financial situation, so you can borrow and repay your loan.
Our commitment to responsible lending
We’re here to help with your current needs while recognising your need for long-term financial well-being. As a responsible lender, we're committed to taking appropriate steps to assess your financial situation, so you can borrow and repay your loan.
Our commitment to responsible lending
We’re here to help with your current needs while recognising your need for long-term financial well-being. As a responsible lender, we're committed to taking appropriate steps to assess your financial situation, so you can borrow and repay your loan.
Clear repayments
No hidden fees, no confusing terms - just clear, honest products so you know exactly what to expect.
Diligent assessment
We review every application to ensure you can afford the loan rather than simply approving for the sake of it.
Prompt resolutions
Your concerns matter. We handle complaints seriously, working quickly and fairly to find a solution with you.
Our promise to you
We're committed to treating every customer with honesty, integrity, and fairness. We understand that taking out a loan is a significant decision, which is why we assess your financial situation to ensure you can afford repayments before approving credit.
As a responsible lender, we strictly adhere to Chapter 3 of the National Consumer Credit Protection Act 2009 (Cth), ensuring ethical and transparent lending practices. Our goal is to provide a borrowing experience that is clear, fair, and built on trust - because your financial well-being matters to us.
Got questions?
You're not alone. Here's what others often ask and how we help.
What are Credit24's opening hours?
How do I contact Customer Care?
How do I apply for a loan at Credit24?
What are the fees and charges for a Credit24 loan?
How long does it take for a loan application to be processed at Credit24?
Customer service
Monday to Friday: 8am - 8pm (AEST)
Saturday: 9am to 5pm (AEST)
Sunday: Closed
Contact details
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