Established in 2006, Credit24 provides services to over 2.6 million customers in Europe, South America and Australia. Our lending criteria and approval process supports our firm commitment to responsible lending both all markets.
It’s simple. We will only offer you a loan for an acceptable purpose and for an amount that we believe you can afford to repay.
To do this, we will:
We value your opinion, if you believe that we have not met our responsible lending obligations or think we can do things better, we want to hear about it. Please contact the Credit24 Customer Service Team to inform them of your complaint:
Credit24 Contact Details:
Phone: 1800 091 967 (Monday to Friday 8am – 10pm AEST
Our Internal Disputes Resolution (IDR) Team will aim to resolve your complaints within 7 working days.
Furthermore, if you are not satisfied with our response, you can take your concerns to the Credit and Investment Ombudsman Limited (CIO) and they can independently review your complaint.
CIO Contact Details:
Phone: 1800 138 422
Fax: (02) 9273 8440
Please visit http://www.cio.org.au for more information
For additional information please refer to our credit guide. If you have any questions about our Responsible Lending Policy or the internal or external complaints resolution process, please do not hesitate to contact Credit24.