Frequently Asked Questions

Yes, responsible lending is at the heart of everything we do. We carefully assess every loan application to ensure we only lend what you can comfortably afford to repay.

Our commitment is to provide safe, transparent, and reliable lending services, helping you to fully understand your loan terms and obligations before making a decision. We believe in empowering you with the knowledge and confidence to manage your finances responsibly.

Yes, the Credit24 Mobile App gives you all the benefits of Self Service but with more convenience. Easily check your balance, request a Line of Credit draw or loan top up, and make extra repayments - all in just a few taps. Managing your account has never been easier!

Our friendly customer service team is available Monday to Friday, 8am to 8pm (AEST) and on Saturdays, 9am to 5pm. You can contact us by:

Phone: 1 300 293 000
Email: info@credit24.com.au

Transparency is important to us, which is why all our policies are readily available on our website. You can access the Privacy Policy here.

Yes. Credit24 is fully regulated by the Australian Securities and Investments Commission (ASIC). Australian Credit Licence number 422839: is an Australian Regulatory Prudential Authority (APRA) registered financial corporation: that complies with AUSTRAC’s Anti-Money Laundering and Counter-Terrorism Financing requirements: and subject to Privacy Act obligations regulated by the Office of the Australian Information Commissioner(OAIC).

We’re owned by International Personal Finance IPF plc Digital, a trusted global lender with operations across Europe, Australia and Latin America. With a local Australian team and a commitment to responsible lending, you can be assured that your loan is handled securely, transparently, and in line with Australian credit laws.

To be eligible for a Credit24 loan, you must:

• Be 18 years of age or older
• Be an Australian citizen, Australian permanent resident, New Zealand citizen, or an eligible temporary visa holder. Student visa holders are currently not eligible to apply.
• Be employed (full-time, part-time, casual, or self-employed), with income paid into your bank account
• Earn more than $500 per month
• Have a reasonable credit history

Centrelink payments may be included as part of your income, provided they do not make up the majority of your monthly income (unless you are of pension age).

Information required to apply

To complete the application process, you’ll need to provide:

• A valid mobile phone number and email address
• Identification details, such as your driver’s licence, Medicare card, or passport
• Read-only access to your last three months of bank statements via Illion’s secure bank data portal

This process is safe and secure and is used solely to help us assess your application data portal. To learn more, click here.

If you are not eligible now, you may be in the future.

Applying for a Credit24 loan is quick, easy, and 100% online, available 24/7 with processing during business hours.

Start by selecting how much you need and for how long using our repayment calculator to see your estimated monthly repayments.

When you're ready Apply for a Loan to complete your application. We’ll ask for details about yourself, your finances, and your last three months of bank statements, securely provided through Illion. You’ll receive a quick decision upon submission.

If pre-approved, your application will undergo a final manual review by our trained loan agents to ensure everything is verified. If we need anything further, we’ll give you a call—so keep your phone handy!

Once approved, your loan could be processed within an hour and deposited the same day.

A personal loan is a traditional loan that’s paid to you as a lump sum amount. You can apply for a Credit24 personal loan by filling out a quick and simple online application. If approved, we'll transfer the full loan amount to your bank account in minutes to OSKO participating banks.

A Line of Credit is a flexible loan that gives you access to funds as needed. Upon approval, you’ll receive an account limit and can borrow the full amount or just what you need.

You only pay interest on your outstanding balance, and you can access funds anytime from your available balance—without reapplying. Simply log in to check your balance or make a withdrawal.

The interest rate is determined by assessing your credit history and financial situation. Depending on these factors, your rate can range between 24% and 48% per annum, ensuring a fair and tailored borrowing experience.

Unfortunately, we can’t approve loans to unemployed applicants, as we require a stable income to ensure responsible lending. If you receive pension or benefits, you may still be eligible—check our eligibility criteria or contact us for more details.

Australian law requires us to review your last 90 days of bank statements before approving a loan. To make this process fast, secure, and hassle-free, we use Illion Open Data Solutions to electronically retrieve this information—eliminating the risks of manual document handling.

Rest assured, Illion does not share your login details with us, and we have no access to your account beyond receiving a read-only copy of your statements. All data is encrypted with 256-bit encryption and secured by 2048-bit keys, the same security standard used by banks. Additionally, Illion’s staff and servers are based in Australia, ensuring your data remains protected.

Please note: We do not accept PDF bank statements.

Yes, you can cancel your application anytime before the funds are transferred. To do so, simply call us at 1300 293 000 or email customercare@credit24.com.au, and our team will assist you.

If your loan is approved, funds are transferred within minutes to OSKO participating banks. If your bank does not support OSKO, the transfer usually take up to 24 hours to process.

If you haven’t received your funds within this timeframe, please contact our customer service team at 1300 293 000 or email customercare@credit24.com.au, and we’ll be happy to assist you.

Yes, you can submit your loan application anytime, 24/7. Our team processes applications Monday to Friday from 8am – 8pm and Saturdays from 9am – 5pm (AEST). Applications submitted outside these hours will be reviewed our next business day.

No, our application process requires a residential address for identification purposes, so a PO Box cannot be used. We rarely send physical mail and will contact you via phone, SMS, or email which is faster and more convenient.

Yes, we conduct a credit check on all applications, which will appear as an enquiry on your credit file. If you're concerned about unpaid defaults affecting your application, you can request a free copy of your credit report from www.mycreditfile.com.au before applying.

Yes, you can apply if you’ve been self-employed for over 12 months. To verify your income, we may also require your latest Notice of Assessment (NOA) from the ATO.

Yes, Centrelink payments are considered part of your income, but to be eligible, they must not exceed 50% of your total income.

For example:
- Not eligible: Centrelink payments = $1,000/month, Salary = $700/month (Centrelink exceeds 50% of total income).
- Eligible: Centrelink payments = $500/month, Salary = $1,000/month (Centrelink is within 50% of total income).

Exception: If you are 67 years or older, you can apply even if Centrelink is your only source of income. However, if you are under 67 and rely solely on Centrelink, unfortunately, we are unable to offer you a loan.

Credit24 offers Personal Loans and Lines of Credit of up to $10,000.

During your application, we'll assess your information and provide a quick decision on the amount you're eligible to apply for. You can apply to borrow the full amount or a smaller sum based on your needs.

From time to time you may apply for a top-up on your Personal Loan or an upgrade on your Line of Credit.

To improve your eligibility, ensure that you make your loan repayments on time and maintain a good payment history with your other service providers.

You can only have one active Credit24 loan at a time. Once your existing loan is fully repaid, you become eligible to reapply through the Credit24 website via the login section.

You also have the option to pay off your loan early without any penalties or extra charges. As soon as the funds are received, you can apply for a new Credit24 loan right away.

If you’d like to finalise your loan, please contact our customer service team at 1300 293 000 or email info@credit24.com.au.

When assessing your loan application, we consider the information you provide, along with data from credit reporting agencies and your bank statements. While we can’t disclose the exact reason for a declined application, common factors include:

1. Affordability concerns
2. Limited or poor credit history
3. High existing debt
4. Irregular income and/or employment

You have the right to access your credit report from credit reporting agencies to review your financial standing. For more tips, visit our guide on declined loans.

If your financial situation improves, you’re welcome to reapply after 90 days.

Unfortunately, if you have a current default on your credit file or have an undischarged bankruptcy, you won’t be eligible for a loan with us.

Below are the fees and charges for our range of products:

Line of Credit $500 to $10,000
- Establishment fee, account keeping fee or withdrawal fee: $0
- Interest rate: 24%-48% interest per annum
- Default fee: $10 per week


Small Loans $2,000 or under
- Establishment fee: 20% of the loan amount
- Monthly service fee: 2% to 4% of the adjusted loan amount
- Default fee: $10 per week


Medium Loans $2,001 to $5,000
- Establishment fee: $400
- Interest rate: 24%-48% interest per annum
- Default fee: $10 per week


Personal Loans $5,001 to $10,000
- Establishment fee: $0
- Interest rate: 24%-48% interest per annum
- Default fee: $10 per week

If you notice that a payment was missed or you know you don't have enough funds in your bank account for your next payment, please get in touch with our contact centre. We can help you avoid any default fees, call our team on 1300 293 000. Late payments can incur a $10/week default fee.

If you have an instalment loan, your loan will close once your loan has been repaid in full. You can pay out your account at any time—with no fees for early closure.

If you have a Line of Credit with a zero balance, there’s no cost to keep it open, and no interest is charged unless you draw on your line of credit. It can serve as a safety net for quick access to funds when needed, with interest only applying to your outstanding balance. If you wish to close your line of credit contact us.

Yes! Since interest is only paid on your outstanding balance, paying off your loan early means you'll only pay interest up to the day you bring your balance to zero.

Making extra repayments also helps reduce interest, as any additional payments go directly toward reducing the principal. Your regular repayments will continue as usual until the loan is fully paid, but there are no penalties or fees for paying early.

Yes! You can pay off your loan in full anytime with no fees or penalties. Simply log into Self Service, go to the credit information section, and view your current repayment amount, which updates daily as interest accrues.

If you have a Line of Credit, it will stay open at no cost, giving you quick access to funds whenever you need them in the future.

Your repayments are calculated when you make a draw from your Line of Credit. Each time you withdraw funds from your available credit limit, your repayment amount adjusts to reflect the new balance.

You can view your updated repayment details in Self-Service and choose how much to withdraw and repay—giving you full control over your loan management.

We set up automatic direct debits based on your pay schedule for hassle-free repayments. If you’d like to make additional payments, log into Self-Service and select ‘Repay Faster’ at the bottom of your dashboard. There, you'll find our bank details and your personal reference number for manual transfers.

You can also contact our customer service team to make a debit card payment over the phone or request our BPAY details for added convenience.

To see your exact repayment amount, simply log into Self Service and check the Credit Information tab.

If you have a Line of Credit, your minimum repayment is based on the amount you've withdrawn and is automatically calculated to pay off the balance over no more than 36 months.

Your repayment term depends on the amount you borrow. Our minimum loan term is 6 months, and can extend up to 36 months.

To check your specific loan term, log into Self-Service and download your contract from the Credit Information tab.

Repayment dates can be adjusted in the following cases:

- Your repayment dates don’t align with your salary schedule
- You’re experiencing financial hardship, subject to approval through our verification process

To avoid late payment fees, please contact us as soon as possible at info@credit24.com.au or call 1300 293 000, and we’ll discuss the options available to you.

If you’re struggling to make repayments due to unforeseen circumstances such as unemployment, illness, financial overcommitment, or a natural disaster, you may be eligible for hardship assistance. Simply complete our financial difficulty application form, and our Hardship Team will review your request along with any supporting documents to find the best possible solution for you.

If your repayment dates don’t align with your salary schedule, please email us at info@credit24.com.au with the following details:

- Your pay frequency (weekly, fortnightly, or monthly)
- The exact date or day your income is deposited into your account

We can adjust your repayment contract to match your salary dates, but please note:
- Repayments can be changed to align with your pay schedule
- The change will apply to your entire repayment plan, not just one repayment
- Updates may take up to 48 business hours to process

For assistance, reach out to us as soon as possible—we’re here to help!

It can take up to 48 hours for your repayment status to update on your Credit24 account. If your payment hasn’t been reflected after two business days, please contact our customer service team at info@credit24.com.au or call 1300 293 000, and we’ll assist you.

If you fail to meet the terms of your loan contract, Credit24 may assign your loan account to an External Australian Credit Licensee for further management. We strongly encourage you to contact us as soon as possible if you're facing difficulties, so we can discuss potential solutions and avoid further action.

Yes, to request changes, contact our customer service team at 1300 293 000, email info@credit24.com.au, or reach out via live chat.

If your request is urgent, we recommend contacting us at least one day before your payment is due to prevent the direct debit from being processed on the due date.

For your convenience, your repayment dates are generally set to match your pay cycle. You can check your next due date by logging into your Self Service via the website or Credit24 Mobile App, under the Repayment Info tab.

Direct debits are processed at 6 AM AEST on your due date. To ensure a successful payment, we recommend keeping the required funds in your account throughout the day to avoid any issues with the transaction.

You can withdraw available funds anytime through Self Service on our website or via the Credit24 Mobile App. The maximum is your available credit limit.

Keep in mind that your repayments will adjust based on the amount you withdraw.

If you've forgotten your password or want to reset it, simply click the Reset Password link to create a new one or call our friendly customer service team on 1300 293 000.

Simply log into Self Service and then:

- Click on "Statement of Accounts" on the right-hand side to access all your statements.
- To check your balance, select "Credit Information" located above the statement section.

You can opt out of marketing communications anytime by clicking the “unsubscribe” link at the bottom of a Credit24 email or SMS. This will remove you from special offers and announcement emails.

If you receive an email that looks suspicious, please call us at 1300 293 000. Remember, we will never ask you to log in directly from an email - always type www.credit24.com.au into your browser to access your account securely.

Credit24 offers Personal Loans and Lines of Credit. If you’ve already been approved for a loan, you can log in to your Self-Service and download your contract from the Credit information tab to confirm your loan type and terms.

Your withdrawal option in your Line of Credit may not be available due to the following reasons:
1. You may be experiencing financial hardship or have recently finished a Hardship arrangement.
2. You’ve made a repayment recently and the funds have not been cleared yet. Transfers can take 2-3 business days to clear.
3. You have an ongoing payment arrangement with us to catch up the account to its original repayment schedule.
4. Your account may be in arrears.
5. Your financial circumstances and/or behaviours upon review is considered unsuited for a continuing line of credit.
6. There is no available balance remaining.

If none of these reasons apply to you, please contact our customer service line on 1300 293 000 or email us at info@credit24.com.au