Frequently Asked Questions

Is Credit24 a responsible lender?

Does Credit24 have an app?

How do I contact Customer Care?

Can I view the Credit24 Privacy Policy?

How do I apply for a Credit24 loan?

What is a Personal loan?

What is a Line of Credit?

How does personalised interest rate work?

Can I apply for a Credit24 loan if I am unemployed?

Why does Credit24 need an electronic bank statement?

Can I cancel my Credit24 loan application?

How long will it take for me to receive my money?

Can I apply for a loan outside business hours?

Can I use a PO Box as my address?

Will Credit24 do a credit check?

Can I apply for a Credit24 loan if I'm self-employed?

Can I apply for a Credit24 loan on Centrelink benefits?

How much can I borrow?

Who is eligible for a Credit24 loan?

Can I increase my existing loan with Credit24?

How many Credit24 loans can I have at one time?

Why was my application declined ?

Can I apply if I have a default or a current bankruptcy?

What are Credit24’s fees and charges?

What if I miss my repayment?

How can I cancel my active loan with Credit24?

Will I save on interest and fees if I pay out early or make larger repayments?

Can I pay my loan out early?

Why has my repayment amount changed for my Line of Credit?

How do I make repayments?

How much do I need to pay back? What are the repayments?

What is the repayment term?

Is it possible to change or extend the due date of my repayments?

What are my options if I don't have the money for my regular repayment?

Why has my payment been debited from my bank account, but does not appear on my Credit24 account?

What if I breach/dishonor the Credit24 Loan Agreement?

Can I request changes to my payment plan?

When are my repayments due?

What time does the debit come out of my account?

How much can I withdraw from my Line of Credit?

Can I reset my password?

How do I check my balance or get a statement?

How do I stop receiving marketing emails?

What loan do I have?

Why can't I access my available credit in my Line of Credit?