IPF Digital – Privacy Policy



Credit24 is a registered trademark and business name of IPF Digital Australia Pty Ltd (ACN 130 894 405) (Australian Credit Licence 422839) (‘we’ or ‘us’). We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) in Schedule 1 of the Privacy Act. This policy is to inform you of how we protect your personal information in compliance with the APPs as disclosed in this policy.

1. Personal information that we collect

For these purposes, “personal information” is information or an opinion about an individual who is identified or their identity can be reasonably ascertained from that information or opinion. We collect personal information that includes, but is not limited to:

  • full name
  • date of birth
  • gender
  • Driver’s licence, Medicare & Passport details
  • current and previous addresses (including postal address)
  • contact details including telephone numbers
  • e-mail addresses
  • occupation and employer name
  • cost of living, fixed and financial expenses and commitments
  • bank account details
  • consumer credit and identity verification reports; and
  • name and contact details of applicant referees.

We understand how important it is to protect your personal information. This Privacy Policy outlines how we deal with your personal information, as well as our legal obligations and rights as to your personal information. To the extent that we agree with you to use your personal information in ways which differ to those stated in this Privacy Policy, the provisions of that agreement will prevail to the extent of any inconsistency.

2. How we collect personal information

Wherever possible, we will collect personal information directly from you either through the internet, mail, telephone, electronic direct mail or in person. This information will generally come from what you have provided in your loan application and supporting documentation, for example, your financial or employment details. However, if necessary, we may collect personal information about you from third parties, such as any referees provided by you and third party service providers including credit reporting bodies. We hold your personal information in computer systems, electronic form, digital records, telephone recordings and/or paper files.

3. Why we collect personal information

It is important that we can contact you if we need to. We may use telephone, direct mail, electronic direct mail or sms text messaging or other electronic messaging services so we can obtain information needed for your loan application and processing, assessing and administering your loan.

We may also need to contact you through telephone, direct mail or through electronic communications to give you documents, notices and to notify you about details of your loan contract.

The primary reason we ask for and use your personal information is to properly process and assess your loan application in accordance with legal requirements. We also use your personal information to administer your loan application account. This may include:

  • identification verification through a credit reference firm
  • making enquiries and verifications about you financial circumstances
  • making inquiries about the purpose and objectives for the loan you are seeking
  • making credit inquiries with credit reporting agencies
  • determining whether a product is not suitable for your circumstances and objectives
  • contacting your employer about your employment and related matters
  • processing your loan application
  • establishing and providing administrative facilities for your loan account
  • charging and billing
  • complying with legal requirements, for example, legislation such as the Anti-Money Laundering and Counter-Terrorism Act 2006 (Cth), Privacy Act and the National Consumer Credit Protection Act 2009 (Cth) and Regulation
  • preventing fraud and other criminal activity
  • managing our rights and obligations including but not limited to external payment systems or our business systems and infrastructure

4. How we use personal information, including notifiable matters

We are required by law to advise you of ‘notifiable matters’ in relation to how we may use your credit information.

We exchange your credit information with credit reporting bodies. We use the credit information that we exchange with the credit reporting body to assess your creditworthiness, assess your application for finance and for managing your finance.

If you fail to meet your payment obligations in relation to any finance that we have provided or arranged or you have committed a serious credit infringement then we may disclose this information to a credit reporting body.

You have the right to request access to the credit information that we hold about you and make a request for us to correct that credit information if needed. Please refer to section 10. Access for further details.

Your credit information may sometimes be used by credit reporting bodies for the purposes of ‘pre- screening’ credit offers on the request of other credit providers. You can contact the credit reporting body at any time to request that your credit information is not used in this way.

You can also contact the credit reporting body to advise them that you believe that you may have been a victim of fraud. For a period of 21 days after the credit reporting body receives your notification the credit reporting body must not use or disclose that credit information. The following credit reporting bodies can be contacted for more information:

5. When we disclose (share) personal information

We may disclose your personal information, for which you have given us your consent, to other organisations to help us with our business. This may include to:

  • Related companies to IPF Digital Australia overseas. IPF Digital Australia Pty Limited ACN 130894405 is part of the International Personal Finance Plc Group (IPF Group) of companies. IPF Digital Australia Pty Ltd may disclose personal information to other companies within the IPF Group or their agents in Australia and overseas, to assess, provide and/or manage your loan account. IPF Digital Australia and external organisations that are our agents or contractors, for example debt collection agencies;
  • external service providers to us, such as:
    • organisations which we use to verify your identity or obtain a credit reference (including credit reporting bodies and any of their related bodies corporate and their third party service providers)
    • Identification services including DnB Green ID and Veda ID Matrix that aggregate identification sources including but not limited to:
      • Australian Electoral Roll
      • Credit Bureaus
      • Electronic White Pages
      • Insurance Reference Service
      • National Tenancy Database
      • Driver Licence Registries (ACT/NSW/NT/QLD/SA/TAS/VIC/WA)
      • Australian Passport
      • Accuity sanction screening service
      • Velocity screening service
      • Document verification service
    • payment systems operators
    • mailing houses
    • telephone contact centres
    • research consultants and professional advisors such as accountants, lawyers, auditors and if required by law, to government and regulatory authorities, for example, the Australian Tax Office.

We will take reasonable steps to ensure that these organisations are bound by sufficient confidentiality and privacy obligations with respect to the protection of your personal information. We may transfer your personal information overseas, even if the jurisdiction to which the information is transferred is not subject to privacy obligations equivalent to those that apply to us in Australia.

If you are a politically exposed person we may validate your status by disclosing your personal information to service providers in Australia and the United States of America.

6. Sensitive information

Where it is necessary to do so, for instance, if you experience financial hardship, we may collect personal information about you that is sensitive. This includes information about your health, your religious beliefs, your political affiliations or your criminal history. If you or third parties provide us with sensitive information, we will only use and disclose the information for the purpose for which it was provided or another directly related purpose, unless you agree otherwise, or where required by law. Where practical and reasonable, we will only collect sensitive information with your consent. However, if the information relates directly to your ability to meet financial obligations that you owe to us, you are treated as having consented to its collection.

7. Government identifiers

We do not use your tax file number, Medicare number, pension number or any other government number as your account or application number except as permitted by law, which can include:

  • for verifying your identification;
  • to law enforcement agency when it is reasonably necessary for one or more enforcement related activities conducted by that agency; and
  • to take necessary and appropriate action when it suspects unlawful activity, or misconduct of a serious nature has or is being engaged in.

8. Security of personal information

We take all reasonable steps to ensure that your personal information is protected from:

  • unauthorised access, disclosure or modification
  • misuse, and
  • loss.

When we no longer require your personal information (including when we are no longer required by law to keep records relating to you), we ensure that it is destroyed or de-identified.

9. Website

Any time that you enter our website, we may record the date and time that you have done so, as well as any information that you have downloaded. Please refer to the Website Terms of Use to see how and why we record this information. We do not guarantee that the information that you send over the internet is secure. Please see the Website Terms of Use for more information.

10. Access

You are generally entitled to access the personal information that we hold about you. You may contact our Privacy Officer on FREECALL 1800 091 967 or info@credit24.com.au .We will deal with your request for such access within a reasonable time. If we refuse access, we will provide you with reasons for the refusal and the relevant provisions of the Privacy Act that we rely on to refuse access. We may recover reasonable costs in relation to a request for access to personal information.

11. Accuracy

We will take all reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. However, if your information is incorrect, incomplete or not current, you can request that we update this information by contacting our Privacy Officer on FREECALL 1800 091 967 or info@credit24.com.au. If you establish that the personal information we hold about you is not accurate, complete and up to date, we will take reasonable steps to correct the information. If we cannot take reasonable steps to correct the information, because such correction is not technically possible or would be impracticable for us to perform, we may be unable to continue to provide our services to you. In these cases, we will provide reasons for denial of correction.

12. Direct marketing

From time to time, we may use your personal information other than sensitive information, including your contact details, to provide you with information about our products and services, including those of third parties, that we consider may be of interest to you. We may contact you through telephone, direct mail, electronic direct mail, sms text messaging or other electronic messaging services. We are permitted to do this if you have created or hold an account with us, even if you are on the Do Not Call register. We may also provide your details to other organisations for specific marketing purposes. We will consider that you consent to this, unless you opt out. You may opt out at any time if you no longer wish to receive marketing information. To do so, you will need to request that we no longer send marketing materials to you or disclose your information to other organisations for marketing purposes. You can make this request to opt out by contacting us at: FREECALL 1800 091 967 or optout@credit24.com.au or by ‘unsubscribing’ from our mail, email marketing or sms text messages or other electronic messaging services.

13. Questions and Complaints

If you have any questions, concerns or complaints about this Privacy policy, or our use of your personal information, you can contact our Privacy Officer on: FREECALL 1800 091 967 or info@credit24.com.au. You can also contact our Privacy Officer if you believe that the privacy of your personal information has been compromised or is not adequately protected. Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible. You can also visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au or contact the Information Commissioner’s hotline on 1300 363 992.

14. Changes to the Privacy Policy.

We may make changes to this Privacy Policy from time to time (without notice to you) that are necessary for our business requirements or the law. We encourage you to visit our website – www.credit24.com.au from time to time to ensure that you have read our most current Privacy Policy.

This Privacy Policy (V07122016) is effective from 7 December 2016.