Applying for a Credit24 loan

How long will it take for me to receive my money?

If you bank with wither ANZ, Westpac, Commonwealth or NAB, payments will be in your account within a few hours. Other banks can take up to the next business day.

Can I refinance existing loans with Credit24?

If you are using any part of a Credit24 loan to pay off existing loan(s)/debts (including combining these into a single loan), it is important to read the Debt Consolidation Considerations section in our Credit Guide.

Speak to our team, they will be happy to explore options.

What are Credit24’s fees and charges?

Personal Line of Credit $500 to $10,000

  • an establishment fee of up to $0
  • 48% interest p.a.
  • late fee: $10 per week

For Small Loans $2,000 or under

  • an establishment fee of 20% of the loan amount given to you
  • a monthly service fee that is 4% of the loan amount given to you
  • late fee: $10 per week

 

For Medium Loans $2,001 to $5,000

  • an establishment fee of up to $400
  • 48% interest p.a.
  • late fee: $10 per week

 

For Personal Loans $5,001 to $10,000

  • $0 an establishment fee
  • 48% interest p.a.
  • late fee: $10 per week
How can I send my Bank Statement?

In order to finalise your loan application, we are required by law to review your bank statement covering the last 90 days. This can be done automatically using  Illion via a secure page in our application form. Illion is a 100% Australian owned and operated company and subject to and compliant with all Australian laws and is trusted by many banks and financial institutions.

Can I cancel my Credit24 loan application?

You can cancel your application anytime prior to the funds being transferred. If you want to cancel your Credit24 loan application, please call us on: 1800 091 967 or email us at info@credit24.com.au.

When will I receive the funds?

If your loan is approved before 3pm during weekday business hours, you could receive the funds the same day. Loans approved after this time should transfer the next working day.

Can I apply for a loan outside business hours?

You can submit your loan application outside business hours. However, your loan application will be processed from 8am – 8pm weekdays, and 9am-5pm on weekends (AEST).

Can I enter a PO Box as my address?

Our application process requires your residential address for identification purposes, A PO Box will not be accepted.

We will communicate with you by phone, SMS or email, not by sending letters to your home address.

Will Credit24 check my credit file?

Yes, Credit24 conducts a credit check on all applications and it will show as an enquiry on your credit file. If you think you might have unpaid defaults that would stop your application from being successful, you can obtain a free copy of your file from www.mycreditfile.com.au.

Can I apply for Credit24 loan if I'm Self Employed?

Yes, you can. We will ask for your latest Tax Notice of Assessment to prove your income if your application is successful.

Can I apply for a Credit24 loan on Centrelink benefits or if I am unemployed?

Your Centrelink payments are classed as part of your income as long as it is not 50% or more of your total income and will be considered, along with other factors, during your Credit24 loan application.

For Example: If your Centrelink payments are $1,000 per month and your salary is $700 per month you are not eligible for a Credit24 loan.

However, if your Centrelink payments are $500 per month and salary $1,000 per month – you are eligible to apply for a Credit24 loan.

Unfortunately, we cannot offer you a loan if your sole income is Centrelink or if you are unemployed.

How much can I Borrow?

Credit24 offers Personal Loans or a Line of Credit up to $10,000. If you are a Permanent Resident aged 18 or over, you are welcome to apply.

The information you give during your application will be assessed and you will be given an instant decision on how much is available to you. If you do not want to take the full amount, you can choose a smaller loan amount. And, if you find the lower amount isn’t enough let us know and we can check if the larger amount is still available to you.

How do I apply for a Credit24 loan?

Applying for a Credit24 a loan is convenient and easy. We are online 24 hours a day, 7 days a week. Enjoy the freedom to choose when and where you apply online.

You can select how much you want to borrow and for how long then see exactly what your monthly repayments will be using our repayment calculator. There are no hidden charges.

Once you are happy with your amount choice, click Apply Now and you will be directed to the remainder of the application. You will receive a decision once the application is complete. If your application is conditionally approved, we may be in touch to get some more details from you.

During your application, we will ask you for a copy of your last three months of bank statements that you can easily send securely using Illion. Once we have all of your information, we can give you a decision on your application. In most cases we have everything we need once you have submitted your application, however if we need to check anything, we will call you on your mobile, so make sure you keep it handy!

Once everything is received, it is possible for your loan to be processed within an hour and paid to your account the same day.

Can I apply for a loan?

To be eligible for a Credit24 loan you must:

  • Be a Permanent Resident
  • Be aged 18 years or over
  • Be employed and be paid into your bank account
  • Have a reasonable credit history
  • Earn at least $600 in a month

To complete the application process, you will need to provide us with the following additional information:

  • your mobile phone number and email address
  • your driver’s license details and in some cases your Medicare Card or passport number may be required
  • your last three months of issued bank statements retrieved through our secure bank data portal Illion.

Already have a loan with Credit24

Can I reset my password?

If you have forgotten your password or you’d like to reset your password, you can do so from the reset password link reset password page.

  • Select the forgotten password link
  • Enter your email address (an email with a reset link will be sent to your email)
  • Access the email we’ve sent you and click the password reset link.
  • You will be asked to enter a new password and to confirm the new password. Use this going forward when accessing the self service section of the Credit24 website.
Is it possible to change or extend the due date of my repayments?

 

Repayment dates can only be amended if:

  • your Credit24 repayment dates do not match your salary dates
  • you face financial hardship, approved by Credit24 identification procedure

Late payment fees apply. To prevent this, please email us all the details to: payments@credit24.com.au so we can discuss your options and make an arrangement to suit your needs.

What are my options if I don't have the money for my regular repayment?

If you are finding it difficult to make repayments due to unforeseen circumstances including unemployment, illness, over commitment to credit, natural disaster, etc. You can apply for hardship assistance by filling out our hardship application form. Our Hardship Team will assist your needs after reviewing your hardship application and proof documents.

If you have any issues with your payment plan not matching your salary dates, please contact us via email at payments@credit24.com.au and confirm:

  1. Your pay frequency (weekly, fortnightly or monthly)
  2. Date or day your income goes into your account

We can amend your repayment contract to match these details.

Please note:

  • Credit24 repayments can only be changed to match your salary date.
  • Changes cannot be applied for a single repayment but for the repayment plan as a whole.
  • it will take up to 48 working hours for your repayments to be updated
Why has my payment been debited from my bank account, but does not appear on my Credit24 account?

It takes 48 hours for your repayment status to be updated on your Credit24 account. If your repayment has not been updated more than two business days after your payment, contact our customer service team by email: payments@credit24.com.au or call us on: 1800 954 481.

How do I check my Credit24 loan balance and how can I pay it out early?

To check your loan balance or pay out your loan earlier than agreed, please call us on 1800 954 481 with the date (DD/MM/YYY) that you would like to payout your loan.

Please note:

  • There are 3 options for making payment – direct debit will be set up on next business day at earliest, you can make over the phone with our team or a direct bank transfer into our nominated bank account
  • Your payout figure can be sent to you via email or sms
What if I breach/dishonor the Credit24 Loan Agreement?

Credit24 customers who fail to make a payment and are 64 days past due, your debt may be assigned to Collection partner. Any customers in this position will be notified with the details of the collection agency, thereafter, you will need to contact the partner for an arrangement by quoting your reference number.
The terms and conditions of your contract will not change, and you will not incur any extra interest.

Can I request changes to my payment plan?

Yes, you can certainly do so by contacting our accounts team at payments@credit24.com.au. It will take up to 48 working hours for the payment plan to be updated.

Other

Customer Care

Our friendly customer service team is available Monday to Friday from 8am to 10pm (AEST) and from 9am to 5pm on weekends.

Phone: 1800 091 967
Email: info@credit24.com.au

If you wish to finalise your Credit24 loan, please contact our Customer Care team on 1800 091 967 or alternatively email us at info@credit24.com.au.

Can I view the Credit24 Privacy Policy?

Yes. As we believe in being transparent, all our policies are available on our website and can be accessed here.

How do I stop receiving marketing emails?

You can opt out of our marketing communications at any stage, simply select the “unsubscribe” option at the bottom of a Credit24 email, and we will remove you from special offers or announcement emails.

If you think you have received something that looks suspicious, please call us on 1800 091 976. Remember, we will never ask you to log into your account directly from an email, always type aiobeta.credit24.com.au into your browser.

How many Credit24 loans can I have at one time?

Credit24 customers may have only one active loan at any given time. As soon as your existing Credit24 loan is paid out, you are eligible to re-apply on the Credit24 website using the login section.

You have the option to pay out your loan early with no early repayment penalty or charges. Once the funds are received, you are eligible to apply for another Credit24 loan straight away.

If you wish to finalise you Credit24 loan, please contact our customer service team on 1800 091 967 or email us at info@credit24.com.au.