Frequently Asked Questions
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If you bank with wither ANZ, Westpac, Commonwealth or NAB, payments will be in your account within a few hours. Other banks can take up to the next business day.
If you are using any part of a Credit24 loan to pay off existing loan(s)/debts (including combining these into a single loan), it is important to read the Debt Consolidation Considerations section in our Credit Guide.
Speak to our team, they will be happy to explore options.
Personal Line of Credit $500 to $10,000
For Small Loans $2,000 or under
For Medium Loans $2,001 to $5,000
For Personal Loans $5,001 to $10,000
In order to finalise your loan application, we are required by law to review your bank statement covering the last 90 days. This can be done automatically using Illion via a secure page in our application form. Illion is a 100% Australian owned and operated company and subject to and compliant with all Australian laws and is trusted by many banks and financial institutions.
You can cancel your application anytime prior to the funds being transferred. If you want to cancel your Credit24 loan application, please call us on: 1800 091 967 or email us at email@example.com.
If your loan is approved before 3pm during weekday business hours, you could receive the funds the same day. Loans approved after this time should transfer the next working day.
You can submit your loan application outside business hours. However, your loan application will be processed from 8am – 8pm weekdays, and 9am-5pm on weekends (AEST).
Our application process requires your residential address for identification purposes, A PO Box will not be accepted.
We will communicate with you by phone, SMS or email, not by sending letters to your home address.
Yes, Credit24 conducts a credit check on all applications and it will show as an enquiry on your credit file. If you think you might have unpaid defaults that would stop your application from being successful, you can obtain a free copy of your file from www.mycreditfile.com.au.
Yes, you can. We will ask for your latest Tax Notice of Assessment to prove your income if your application is successful.
Your Centrelink payments are classed as part of your income as long as it is not 50% or more of your total income and will be considered, along with other factors, during your Credit24 loan application.
For Example: If your Centrelink payments are $1,000 per month and your salary is $700 per month you are not eligible for a Credit24 loan.
However, if your Centrelink payments are $500 per month and salary $1,000 per month – you are eligible to apply for a Credit24 loan.
Unfortunately, we cannot offer you a loan if your sole income is Centrelink or if you are unemployed.
Credit24 offers Personal Loans or a Line of Credit up to $10,000. If you are a Permanent Resident aged 18 or over, you are welcome to apply.
The information you give during your application will be assessed and you will be given an instant decision on how much is available to you. If you do not want to take the full amount, you can choose a smaller loan amount. And, if you find the lower amount isn’t enough let us know and we can check if the larger amount is still available to you.
Applying for a Credit24 a loan is convenient and easy. We are online 24 hours a day, 7 days a week. Enjoy the freedom to choose when and where you apply online.
You can select how much you want to borrow and for how long then see exactly what your monthly repayments will be using our repayment calculator. There are no hidden charges.
Once you are happy with your amount choice, click Apply Now and you will be directed to the remainder of the application. You will receive a decision once the application is complete. If your application is conditionally approved, we may be in touch to get some more details from you.
During your application, we will ask you for a copy of your last three months of bank statements that you can easily send securely using Illion. Once we have all of your information, we can give you a decision on your application. In most cases we have everything we need once you have submitted your application, however if we need to check anything, we will call you on your mobile, so make sure you keep it handy!
Once everything is received, it is possible for your loan to be processed within an hour and paid to your account the same day.
To be eligible for a Credit24 loan you must:
To complete the application process, you will need to provide us with the following additional information:
If you have forgotten your password or you’d like to reset your password, you can do so from the reset password link reset password page.
Repayment dates can only be amended if:
Late payment fees apply. To prevent this, please email us all the details to: firstname.lastname@example.org so we can discuss your options and make an arrangement to suit your needs.
If you are finding it difficult to make repayments due to unforeseen circumstances including unemployment, illness, over commitment to credit, natural disaster, etc. You can apply for hardship assistance by filling out our hardship application form. Our Hardship Team will assist your needs after reviewing your hardship application and proof documents.
If you have any issues with your payment plan not matching your salary dates, please contact us via email at email@example.com and confirm:
We can amend your repayment contract to match these details.
It takes 48 hours for your repayment status to be updated on your Credit24 account. If your repayment has not been updated more than two business days after your payment, contact our customer service team by email: firstname.lastname@example.org or call us on: 1800 954 481.
To check your loan balance or pay out your loan earlier than agreed, please call us on 1800 954 481 with the date (DD/MM/YYY) that you would like to payout your loan.
Credit24 customers who fail to make a payment and are 64 days past due, your debt may be assigned to Collection partner. Any customers in this position will be notified with the details of the collection agency, thereafter, you will need to contact the partner for an arrangement by quoting your reference number.
The terms and conditions of your contract will not change, and you will not incur any extra interest.
Our friendly customer service team is available Monday to Friday from 8am to 10pm (AEST) and from 9am to 5pm on weekends.
Phone: 1800 091 967
If you wish to finalise your Credit24 loan, please contact our Customer Care team on 1800 091 967 or alternatively email us at email@example.com.
Yes. As we believe in being transparent, all our policies are available on our website and can be accessed here.
You can opt out of our marketing communications at any stage, simply select the “unsubscribe” option at the bottom of a Credit24 email, and we will remove you from special offers or announcement emails.
If you think you have received something that looks suspicious, please call us on 1800 091 976. Remember, we will never ask you to log into your account directly from an email, always type aiobeta.credit24.com.au into your browser.
Credit24 customers may have only one active loan at any given time. As soon as your existing Credit24 loan is paid out, you are eligible to re-apply on the Credit24 website using the login section.
You have the option to pay out your loan early with no early repayment penalty or charges. Once the funds are received, you are eligible to apply for another Credit24 loan straight away.
If you wish to finalise you Credit24 loan, please contact our customer service team on 1800 091 967 or email us at firstname.lastname@example.org.
*Change payment terms through the course of the loan