Frequently Asked Questions
Can’t find the information you’re after?
Search our FAQs for more help.
To confirm your identification we may request 100 points of ID. Please refer to the list below to see what documents equal 100 points.
Only one of the following may be claimed:
If you are using any part of a Credit24 loan to pay off existing loan(s)/debts (including combining these into a single loan), it is important to read the Debt Consolidation Considerations section in our Credit Guide.
Speak to our team, they will be happy to explore options.
For Small Loans $2,000 or under
For Medium Loans $2,001 to $5,000
For Personal Loans $5,001 to $10,000
Examples of the various loan products including the fees that may be payable can be found here.
In order to finalise your loan application, we are required by law to review your bank statement covering the last 90 days. This can be done automatically through a secure Credit Sense link that will be sent to you during the welcoming phone call after you submit your loan application. We highly recommend using this tool, as it will fast track the process.
During this process your bank login details are not stored. However, this process will save your time of printing and scanning bank statements to us. Credit Sense is a 100% Australian owned and operated company and subject to and compliant with all Australian laws.
Note: Alternatively, you may also send your 90 days bank statement with your full name, address and account details to our e-mail email@example.com. Please allow up to 7 working days for manual bank statement processing.
You can cancel your application anytime prior to the funds being transferred. If you want to cancel your Credit24 loan application, please call us on: 1800 091 967 or email us at firstname.lastname@example.org.
If your loan is approved before 3pm during weekday business hours, you could receive the funds the same day. Loans approved after this time should transfer the next working day.
You can submit your loan application outside business hours. However, your loan application will be processed from 8am – 8pm weekdays, and 9am-5pm on weekends (AEST).
Our application process requires your residential address for identification purposes, A PO Box will not be accepted.
We will communicate with you by phone, SMS or email, not by sending letters to your home address.
Yes, Credit24 conducts a credit check on all applications and it will show as an enquiry on your credit file. If you think you might have unpaid defaults that would stop your application from being successful, you can obtain a free copy of your file from www.mycreditfile.com.au.
Yes, you can. We will ask for your latest Tax Notice of Assessment to prove your income if your application is successful.
Your Centrelink payments are classed as part of your income as long as it is not 50% or more of your total income and will be considered, along with other factors, during your Credit24 loan application.
For Example: If your Centrelink payments are $1,000 per month and your salary is $700 per month you are not eligible for a Credit24 loan.
However, if your Centrelink payments are $500 per month and salary $1,000 per month – you are eligible to apply for a Credit24 loan.
Unfortunately, we cannot offer you a loan if your sole income is Centrelink or if you are unemployed.
Credit24 offers personal loans from $500 up to $10,000 with repayments terms from 6 months up to 36 months, dependent upon loan amount. If you are a Permanent Resident aged 18 or over, you are welcome to apply.
The information you give during your application will be assessed and you will be given an instant decision on how much is available to you. If you do not want to take the full amount, you can choose a smaller loan amount. And, if you find the lower amount isn’t enough let us know and we can check if the larger amount is still available to you.
Applying for a Credit24 personal loan is convenient and easy. We are online 24 hours a day, 7 days a week. Enjoy the freedom to choose when and where you apply online.
You can select how much you want to borrow and for how long then see exactly what your monthly repayments will be using our loan and fee calculator at www.credit24.com.au. There are no hidden charges.
Once you are happy with your loan choice, click apply now and you will be directed to the remainder of the application. You will receive a decision once the application is complete. If your application is conditionally approved, we may be in touch to get some more details from you.
During your application, we will ask you for a copy of your last three months of bank statements that you can easily send securely using Credit Sense. Once we have all of your information, we can give you a decision on your application. In most cases we have everything we need once you have submitted your application, however if we need to check anything, we will call you on your mobile, so make sure you keep it handy!
It can take up to 48 hours to be processed, after which you should receive a text and an email with the appropriate response. If approved, you should receive the funds within one business day.
To be eligible for a Credit24 loan you must:
To complete the application process, you will need to provide us with the following additional information:
You can change your password online at www.credit24.com.au:
This will bring you to the self-service page, you can select “change your password” located on the left hand side of the screen under your address. You will be prompted to enter you current password and the new password. Please note that passwords must be at least 6 characters and contain both letters and numbers.
If you have forgotten your password, you can reset it from the login screen.
You will be asked to enter a new password and to confirm the new password, use this going forward when accessing the self service section of the Credit24 website
Repayment dates can only be amended if:
Late payment fees apply. To prevent this, please email us all the details to: email@example.com so we can discuss your options and make an arrangement to suit your needs.
If you are finding it difficult to make repayments due to unforeseen circumstances including unemployment, illness, over commitment to credit, natural disaster, etc. You can apply for hardship assistance by filling out our hardship application form. Our Hardship Team will assist your needs after reviewing your hardship application and proof documents.
If you have any issues with your payment plan not matching your salary dates, please contact us via email at firstname.lastname@example.org and confirm:
We can amend your repayment contract to match these details.
It takes 48 hours for your repayment status to be updated on your Credit24 account. If your repayment has not been updated more than two business days after your payment, contact our customer service team by email: email@example.com or call us on: 1800 954 481.
If you wish to pay out your loan earlier than agreed, you will need to send us an email at firstname.lastname@example.org with the date (DD/MM/YYY) that you would like to payout your loan.
Our Credit team will make the appropriate actions and be in touch with you regarding the payout figure and payment method.
Credit24 customers who fail to make a payment in 45 days time from the loan repayment due date will incur costs amounting up to 50% of the outstanding loan amount should this loan be transferred to our debt collection agent. These costs will be payable by the Credit24 customer to our collection agent and represent the reasonable expenses that we reasonably incur in enforcing our loan agreement.
Our friendly customer service team is available Monday to Friday from 8am to 8pm (AEST) and from 9am to 5pm on weekends.
Phone: 1800 091 967
If you wish to finalise your Credit24 loan, please contact our Payments team on 1800 954 481 or alternatively email us at email@example.com.
Yes. As we believe in being transparent, all our policies are available on our website and can be accessed here.
You can opt out of our marketing communications at any stage, simply select the “unsubscribe” option at the bottom of a Credit24 email, and we will remove you from special offers or announcement emails.
If you think you have received something that looks suspicious, please call us on 1800 091 976. Remember, we will never ask you to log into your account directly from an email, always type www.credit24.com.au into your browser.
Credit24 customers may have only one active loan at any given time. As soon as your existing Credit24 loan is paid out, you are eligible to re-apply on the Credit24 website using the login section.
You have the option to pay out your loan early with no early repayment penalty or charges. Once the funds are received, you are eligible to apply for another Credit24 loan straight away.
If you wish to finalise you Credit24 loan, please contact our customer service team on 1800 954 481 or email us at firstname.lastname@example.org.
*Change payment terms through the course of the loan