How can we improve?

Credit24 is devoted to providing the best service for our customers. For ongoing improvements to our service, we value all customer feedbacks. To share your experience or offer any suggestions, please send your comments or questions via email to letstalk@credit24.com.au.

What to do if you have a complaint

If there are any concerns or complaints related to Credit24’s service we advise the following:

Please contact the Credit24 customer service team to inform them of your complaint.

Credit24 Contact Details:
Phone: 1800 091 967 (Monday to Friday 8am – 8pm, weekends 9am-5pm AEST)
Email: letstalk@credit24.com.au

Our Internal Disputes Resolution (IDR) Team will make best endeavours to resolve your complaint within 30 working days.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Emailinfo@afca.org.au
Telephone1800 931 678 (free call)
In Writing: Australian Financial Complaints Authority,
GPO Box 3,
Melbourne VIC 3001

If you have any questions about our Responsible Lending Policy or the internal or external complaints resolution process, please do not hesitate to contact Credit24.