How can we improve?

Credit24 is devoted to providing the best service for our customers. For ongoing improvements to our service, we value all customer feedbacks. To share your experience or offer any suggestions please send your comments or questions via email to letstalk@credit24.com.au

What to do if you have a complaint

If there are any concerns or complaints related to Credit24’s service we advise the following:

Please contact the Credit24 customer service team to inform them of your complaint

Credit24 Contact Details:
Phone: 1800 091 967 (Monday to Friday 8am – 8pm, weekends 9am-5pm AEST
Email: letstalk@credit24.com.au

Our Internal Disputes Resolution  (IDR) Team will make best endeavours to resolve your complaint within 10 – 20 working days.

If you are not satisfied with our response, we are a member of the  Credit and Investments Ombudsman Limited(CIO) who will independently revise your complaint.

CIO Contact Details:
Phone: 1800 138 422
Fax: (02) 9273 8440
Please visit www.cio.org.au for more information. For additional information please refer to our credit guide. If you have any questions about our Responsible Lending Policy or the internal or external complaints resolution process, please do not hesitate to contact Credit24.