We know people have difficulty from time to time due to circumstances that are out of their control. We don’t want to intrude on your personal situation but in order for us to process your application we will need to see some documentation, see below for examples. We will deal with your case sympathetically and promptly, doing all we can to help you resolve the situation.
To complete an application for Financial Hardship Assistance please click here.
For your hardship application to be approved, we will need the Credit24 online Hardship Application form to be completed. You will then need to seperately email the relevant documents to firstname.lastname@example.org or by fax: 02 8079 0791
If you have any questions about our Hardship Policy please do not hesitate to call our hardship team on 1800 091 967 during business hours (weekdays 8am to 8pm and weekends 9am to 5pm (AEST)).
*Change payment terms through the course of the loan