FAQ's | Credit24

Applying for a Credit24 loan

Am I eligible for a Credit24 loan?

To be eligible for a Credit24 loan you must:

• Be a Permanent Resident
• Be aged 18 years or over
• Be employed and get paid into your bank account
• Have a good credit history
• Earn at least $600 in a month

• Must not have more than 1 ongoing small loan (small loan is a loan of up to $2,000 with a repayment term of up to 12 months)

To complete the application process, you will need to provide us with the following additional information:

• Your mobile phone number and email address
• Your driver’s license details and in some cases your Medicare Card number or passport number may be required
• A copy of your last three months of issued bank statements or E-Statements. The fastest way to forward us your bank statement is through a secure Credit Sense link that we will send you as an SMS and Email after you have completed your application.

How do I apply for a Credit24 loan?

Applying for a Credit24 personal loan is convenient and easy. We are online 24 hours a day, 7 days a week. Enjoy the freedom to choose when and where you apply online.

You can select exactly how much you want to borrow, for how long and see exactly what your monthly repayments will be using our loan and fee calculator at www.credit24.com.au, with no hidden charges.

Once you are happy with your loan choice, click apply now and you will be directed to the remainder of the application. You will receive an instant decision once the application is complete.

During your application, we will ask you for a copy of your last three months of bank statements that you can easily send securely using Credit Sense. Once we have all of your information, we can give you a decision on your application. In most cases we have everything we need once you have submitted your application, however if we need to check anything, we will call you on your mobile, so make sure you keep it handy!

Once everything is received, it is possible for your loan to be processed within an hour and paid to your account the same day.

How much can I Borrow?

Credit24 offers personal loans from $500 up to $6,500 with repayments terms from 6 month up to 24 months, dependent upon loan amount. If you are an Permanent Resident aged 18 or over, you are welcome to apply.

The information you give during your application will be assessed and you will be given an instant decision on how much is available to you. If you do not want to take the full amount, you can choose a smaller loan amount.

Can I apply for a Credit24 loan on Centrelink benefits or if I am unemployed

Unfortunately, we cannot offer you a loan if your sole income is Centrelink or if you are unemployed.

Your Centrelink payments are classed as part of your income as long it is not 50% or more of your total income and will be considered, along with other factors during your Credit24 loan application.

For Example: If your Centrelink payments are $1,000 per month and salary $700 per month – you are not eligible for a Credit24 loan.

However, if your Centrelink payments are $500 per month and salary $1,500 per month – you are eligible to apply for a Credit24 loan.

Can I apply for Credit24 loan if I'm Self Employed?

Yes, you can. We will ask for your latest Tax Notice of Assessment to prove your income if your application is successful.

Will Credit24 check my credit file?

Yes, Credit24 conducts a credit check on all applications and it will show as an enquiry on your credit file. If you think you might have unpaid defaults that would stop your application being successful, you can obtain a free copy of your file from www.mycreditfile.com.au.

Can I enter a PO Box as my address?

Our application process requires your residential address for identification purposes, A PO Box will not be accepted.

We will communicate with you by phone, SMS or email, not by sending letters to your home address.

Can I apply for a loan outside business hours?

You can submit your loan application outside business hours. However, your loan application will be processed from 8am – 8pm weekdays, and 9am – 5pm on weekends (AEST).

When will I receive the funds?

Once you complete your online application, send us your Bank Statement through our Fast- Track service and your loan gets approved, we will transfer the funds straight away. If you bank with Major 4 banks you can receive funds into your account same day. We will send you a confirmation SMS when the transfer has been made.

Can I cancel my Credit24 loan application?

You can cancel your application anytime prior to the funds being transferred. If you want to cancel your Credit24 loan application, please call us on: 1800 091 967 or email us at: info@credit24.com.au.

How can I send my Bank Statement?

In order to finalise your loan application, we are required by law to review your last 90 days bank statement. This can be done automatically through a secure Credit Sense link that will be sent to you during the welcoming phone call after you submit your loan application. We highly recommend using this tool as it will FAST-TRACK the process.
During this process your bank login details are not stored. However, this process will save your time of printing and scanning bank statements to us. Credit Sense is 100% Australian owned and operated company and subject to and complies with all Australian laws.

Note: Alternatively, you may also send your 90 days bank statement with your full name, address and account details to our e-mailinfo@credit24.com.auplease note for all manual Bank Statement there is $25 processing fee which your need to be transfer to Credit24 Nominated account before we can process the loan. Also, allow up to 2-3 working days for manual processing time.

What are Credit24 fees and charges?

For Small Loans $2,000 or under

  • An establishment fee of 20% of the loan amount given to you.
  • A monthly account fee that is 4% of the loan amount given to you.
  • A late fee: up to $28.00 (per month if you have missed a payment).

For Medium Loans $2,000 and up to $5,000

  • An establishment fee of $400.
  • 4% monthly interest.
  • A late fee: up to $28.00 (per month if you have missed a payment).
Examples of the various loan products including the fees that may be payable can be found here.
Can I refinance existing loans with Credit24?

If you are using any part of a Credit24 loan to pay off existing loan(s)/debts (including combining these into a single loan), it is important to read the the Debt Consolidation Considerations section in our Credit Guide.

Already have a loan with Credit24

Can I request payment plan change if I have already done it before?

Yes, you can certainly do so by contacting our accounts team at info@credit24.com.au. It will take up to 48 working hours for the payment plan to be updated.

What if I breach/dishonor the Credit24 Loan Agreement? (Collections)

Credit24 customers who fail to make a payment in 60 days time from the loan repayment due date will incur costs amounting up to 50% of the outstanding loan amount should this loan be transferred to our debt collection agent. These costs will be payable by the Credit24 customer to our collection agent and represent the reasonable expenses that we reasonably incur in enforcing our loan agreement.

How do I check my Credit24 loan balance and how can I pay it out early?
  • Go to the Credit24 website www.credit24.com.au
  • Click the “Login” button
  • Enter your mobile number and password to access the self service page
  • Select  “Loan Details” located under the Payment Options button

If you wish to pay out your loan earlier than agreed, you will need to send us an email with the following information:

  • Date (DD/MM/YYYY) you would like to payout your loan

Our Credit team will make the appropriate actions and be in touch with you regarding the payout figure and payment method.

Please note:

  • Direct debit will be set up on next business day at earliest
  • Your payout figure will be sent to you via email
  • If you choose to payout your loan, Credit24 will set up a direct debit to come out from your bank account on the confirmed payout date
Why has my payment been debited from my bank account, but does not appear on my Credit24 account?

It takes 48 hours for repayment status to be updated on your Credit24 account. If your repayment has not been updated for more than 2 business days, contact our customer service team by email: info@credit24.com.au or call us on: 1800 091 967.

How many Credit24 loans can I have at one time?

Credit24 customers may have only one active loan at any given time. As soon as your existing Credit24 loan is paid out, your are eligible to re-apply on the Credit24 website using the login section.

You have the option to pay out your loan early with no early repayment penalty or charges. Once the funds are received, you are eligible to apply for another Credit24 loan straight away.

If you wish to finalise you Credit24 loan, please contact our customer service team on 1800 091 967 or alternatively email us at info@credit24.com.au.

What are my options if I don't have the money for the monthly repayment?

If you are finding it difficult to make repayments due to unforeseen circumstances including unemployment, illness, over commitment to credit, natural disaster, etc. You can apply for hardship assistance by filling out our hardship application form: www.credit24.com.au/hardship-application-form
Our Hardship Team will assist your needs after reviewing your hardship application and proof documents.

If you have any issues with your payment plan not matching your salary dates, please contact us via email to info@credit24.com.au and confirm:

  1. Your Pay Frequency (Weekly, Fortnightly or Monthly)
  2. Date or Day your income comes into your account

So we can amend your repayment contract to match these details.

Please note:

  • Credit24 repayments can only be changed to match your salary date.
  • Changes cannot be applied for a single repayment but for the repayment plan as a whole.
  • It will take up to 48 working hours for your repayments to be updated
Is it possible to change or extend the due date of my repayments?

Repayment dates can only be amended if:

  • Your Credit24 repayment dates are not matching your salary dates.
  • You face financial hardship, approved by Credit24 identification procedure.

Late payment fees apply. To prevent this, please email us all the details to: info@credit24.com.au so we can discuss your options and make an arrangement to suit your needs.

Change/Forgotten my password?

You can change your password online at www.credit24.com.au:

  • Select the CUSTOMER LOGIN tab in the top right-hand corner
  • Enter you mobile number and password

This will bring you to the self service page, you can select “change you password” located on the left hand side of the screen under your address. You will be prompted to enter you current password and the new password. Please note that passwords must be at least 6 characters and contain both letters and numbers.

If you have forgotten your password, you can reset it by clicking on the CUSTOMER LOGIN tab at www.credit24.com.au

  • Select the forgotten password link.
  • Enter your driver’s licence and mobile phone number (a pin will be sent to your mobile).
  • Enter the pin into the field as prompted.

You will be asked to enter a new password and to confirm the new password, use this going forward when accessing the self service section of the Credit24 website

How do I stop receiving marketing emails?

You can opt out of our marketing communications at any stage, simply select the “unsubscribe” option at the bottom of a Credit24 email, and we will not include you in special offers or announcement emails.

If you think you have received something that looks suspicious, please call us on 1800 091 976. Remember, we will never ask you to log into your account directly from an email, always type www.credit24.com.au into your browser.

Can I view the Credit24 Privacy Policy?

Yes, as we believe in being transparent. All our policies are available on our website www.credit24.com.au, alternatively you can view our privacy policy by clicking here.


Customer Service

Our friendly customer service team is available Monday to Friday from 8am to 8pm (AEST) and from 9am to 5pm on weekends.

Phone: 1800 091 967
Email: info@credit24.com.au

What do I do if I have a complaint or a suggestion?

Here at Credit24, we are constantly looking for ways to make our service and products better. If you have any suggestions on how we can improve in the future, we would encourage you to email us at info@credit24.com.au

If you have a complaint that needs to be addressed, please see below.

Resolving Complaints:

If you have any concerns or complaints regarding your Credit24 loan, the first port of call should be to get in contact with us.

You can contact the Credit24 Customer Service Team to inform us of your complaint via email, info@credit24.com.au

Our Internal Disputes Resolution (IDR) team will be in contact with you, and aim to resolve your complaint within 7 working days.

If you have contacted our IDR team, and are not satisfied with our response, you can contact the  Credit and Investments Ombudsman Limited  (CIO) who will independently review your complaint.

CIO Contact Details:
Phone: 1800 138 422
Fax: (02) 9273 8440
Please visit http://www.cio.org.au for more information

For additional information please refer to our credit guide. If you have any questions about our Responsible Lending Policy or the internal or external complaints resolution process, please do not hesitate to contact us.

About Us

IPF Digital is a leading online provider of short and medium-term loans to customers in Australia, Finland, Estonia, Latvia, Lithuania, Poland and Spain. IPF Digital is part of the IPF Group, which is quoted on the London Stock Exchange (IPF).e 2007.

IPF Digital owns and operates Credit24 Finland, Credit24 Estonia, Credit24 LatviaCredit24 Lithuania and launched Credit24 Australia in 2012. The Credit24 brand is recognised and trusted throughout these markets and proudly provides services to over 2.8 Million customers. It is with this breadth of knowledge and experience that Credit24 Australia offers personal loans up to $6,500 with repayments terms from 3 – 24 months. We are 100% online  and our application is fast, we will give you an answer right away!

We will continue to respond to our customers needs and further development of Australia as a major priority for Credit24. The Australian office was proudly launched in July 2012, with the experience and financial backing of IPF Digital AS, and now offers Australians the same flexible, fresh alternative to the banks on personal loans up to $6,500 as we do in Europe.

For more information about IPF Digital please visit www.ipfin.co.uk