What do I do if I have a complaint or a suggestion? | Credit24

What do I do if I have a complaint or a suggestion?

Credit24 is devoted to achieve the best service for its customers. For ongoing improvements to our service, we value all customer feedbacks. To share your experience or any suggestions please send your response via email to info@credit24.com.au

Resolving Complaints:

If there are any concerns or complaints related to Credit24’s service we advise the following:

1. Please contact the Credit24 Customer Service Team to inform them of your complaint

Credit24 Contact Details:
Phone: 1800 091 967 (Monday to Friday 8am – 10pm AEST
Email: info@credit24.com.au
Our Internal Disputes Resolution  (IDR) Team will aim to resolve your complaints within 7 working days.2. If you are not satisfied with our response, we are a member of the Credit and Investments Ombudsman Limited (CIO) who independently revise your complaint.

CIO Contact Details:
Phone: 1800 138 422
Fax: (02) 9273 8440
Please visit http://www.cio.org.au for more informationFor additional information please refer to our credit guide. If you have any questions about our Responsible Lending Policy or the internal or external complaints resolution process, please do not hesitate to contact Credit24.